USAF Sustainment Senior Account Lead - Remote

RTX; Wisconsin; Hybrid; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) plan with matching

Tuition reimbursement

Student Loan Repayment

Life insurance and disability coverage

Employee assistance program

Job summary

RTX is seeking a Customer Account Executive for U.S. Air Force sustainment to lead relationships with USAF end users, program offices, and partner teams.

You will drive forecasting, opportunity development, and contract follow‑through to sustain growth and readiness. You will collaborate with engineering, logistics, product, and operations to prioritize customer needs, monitor program health, and ensure timely resolutions while maintaining records and compliance with DoD and corporate policies.

Qualifications

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience.
• 8+ years of experience in sales related to aerospace or aviation activities.
• Experience with military sales experience with OEM and U.S. government customers.
• Demonstrated experience developing and closing significant long‑term agreements with OEMs and the U.S. Government on military aftermarket business, including forming PBL agreements.
• Proven success in strategic leadership, strategic planning, and driving continuous improvement.
• Experience presenting to and interacting with executive leadership.
• Experience reporting on key business metrics with clear understanding of performance improvement levers

Responsibilities

• Serve as the primary customer interface for USAF sustainment accounts, delivering responsive, high-quality customer service and support.
• Build and maintain strong relationships with USAF end users, program offices, sustainment wings/commands, and supporting OEM/contractor teams.
• Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams.
• Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow‑through.
• Support sales growth by presenting solutions that enhance readiness, sustainment efficiency, and lifecycle performance.
• Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented.
• Monitor program health and sustainment metrics, proactively addressing issues that may impact performance or customer trust.
• Conduct regular in‑person and remote briefings, reviews, and touchpoints with USAF partners to maintain visibility and alignment.
• Maintain accurate records of customer interactions, requirements, opportunities, and risk areas.
• Ensure compliance with all DoD, USAF, and corporate policies related to ethics, security, and information handling.
• Develop and maintain customer sales forecasts and achieve customer segment orders/sales plans for Spare Parts, GSE, MRO, and Strategic Long‑Term Agreements.
• Lead the CAE team to ensure continued marketing/selling of Collins Aerospace aftermarket products and services to assigned customers.
• Identify business opportunities and develop strategies for achieving business objectives.
• Support the CAE team and engage to ensure successful proposal activities and negotiations to closure.
• Manage the customer segment strategy by understanding the marketplace and competition; identify, develop, and execute initiatives to maximize market sector sales and margin growth (protect and grow)
• Develop short‑, medium‑, and long‑term strategies to protect and grow the market.
• Understand the customer’s organization, culture, structure, key decision‑makers, and decision‑making process
• Maintain detailed market sector analysis including products, customers, market trends, fleet sizes, etc.

Skills

Military sales

Executive briefings

Forecasting

Customer relationship mgmt

Cross-functional collaboration

Education

University Degree

Advanced Degree

Job description

RTX is seeking a Customer Account Executive for U.S. Air Force sustainment to lead relationships with USAF end users, program offices, and partner teams.

You will drive forecasting, opportunity development, and contract follow‑through to sustain growth and readiness. You will collaborate with engineering, logistics, product, and operations to prioritize customer needs, monitor program health, and ensure timely resolutions while maintaining records and compliance with DoD and corporate policies.