(USA) Technology Support II - Supervisor

Walmart; Irvine (CA); On-site; USD 72,000 - 132,000; Full time

Job summary

Walmart in Los Angeles, CA is looking for an IT Service Delivery Manager to supervise the Technology Support Team, drive SLA-compliant operations, and align with project delivery goals. You will coordinate with embedded software and services teams to ensure reliable availability and smooth execution across IT disciplines.

Lead cross-functional efforts, manage on-call coverage, and partner with HR and security teams to deploy new technologies while maintaining strong relationships with

Qualifications

• Bachelor's degree in CS/IT or related field OR 2 years' experience in technology, system management and integration.
• Experience leading IT operations, incident resolution, and project delivery across IT teams.
• Excellent communication with executives and stakeholders at all levels.

Responsibilities

• Supervise the Technology Support Team to meet SLAs and ensure reliable help-desk operations.
• Collaborate with software and services teams to align operations with project delivery goals.
• Lead multi-disciplinary IT projects from planning to closure, within time and budget.

Skills

IT leadership

SLA management

Project management

Cross-functional collaboration

OS support (Windows/macOS/Linux)

Education

Bachelor's degree in CS/IT or related field

Tools

Jira

ServiceNow

Office 365 Admin

PowerShell

Jamf

Job description

Irvine, CA: $72,000 - $132,000/yrLos Angeles, CA: $72,000 - $132,000/yrRegular/ PermanentSalaried

What you will do:

• Supervise the Technology Support Team within VIZIO to meet SLA's, procedures, and processes to drive effective availability for the Help Desk.
• Collaborate with embedded software and services development teams to ensure successful operations & project delivery and alignment with organizational goals.
• Oversee and manage services operations, ensuring efficient processes and practices are in place.
• Lead various project management efforts, encompassing planning, execution, monitoring, and closing of IT projects, ensuring they are completed within the specified time frame and budget.
• Facilitate issue resolution for elevated support by coordinating efforts across teams, ensuring timely responses to escalated concerns.
• Develop and maintain strong relationships with stakeholders, ensuring alignment on project goals and expectations.
• Develop growth paths for the Specialist Technician's alongside Technology Support Management team and set goals accordingly for each member.
• Successfully divide and assign tasks and projects to the Technology Support Team.
• Manage On-Call procedure to ensure there is always support coverage for weekend employees.
• Evaluate (along with the Technology Support Management team) hardware to ensure maximum productivity.
• Oversee IT assets inventory and stocking level at each location alongside the Technology Support Management team.
• Partner with HR to ensure new hire procurement is met within SLAs.
• Provide support for Video Conferencing Systems.
• Direct and coordinate the work of IT teams across multiple disciplines, including application development, operations, networking, and cybersecurity, to achieve project objectives.
• Partner with the Information Security team to deploy and maintain new technologies like Netskope, GlobalProtect, Anti-virus, etc.
• Assist Infrastructure and Client Services Teams in deployment of new technologies like Microsoft Intune, Jamf, and others.
• Serve as a liaison between IT teams and Engineering executive management, providing clear communication on project status, challenges, and resolutions.
• Learn, support and fill-in for other team members, if required.
• Maintain high morale and motivate the maintain team to go above and beyond.
• Guide staff and adhere to IT Operations policies.
• Other tasks as assigned by the Technology Support Management team.

About you:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Experience in embedded software and services development.
• Proven project management experience, with a track record of successful project delivery across IT teams.
• Excellent communication and interpersonal skills, with the ability to work effectively with executives and stakeholders at all levels.
• Strong problem-solving skills, with experience in issue resolution and crisis management.
• Project Management Professional (PMP) certification or equivalent is a plus.
• Familiarity with Agile methodologies and tools is preferred.
• You have a deep understanding of macOS with at least 3 years of experience supporting the OS.
• You have extensive experience with Windows 10. Minimum of 3 years.
• You have 5+ years of related work experience.
• You are a self-starter that thrives in a fast-paced, yet at times, ambiguous environment.
• You are a hard-working team player, with a "no task is too small" attitude.
• You can explain technical issues to non-technical users.
• You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis.
• At least 3 years of working with ticking systems like Jira, ServiceNow, etc.
• At least 3 years of working with Office 365 Admin Center.
• Exposure or understanding of Microsoft PowerShell (Automation) and Terminal for macOS.
• Solid foundation of Windows imaging .wim, ghost, etc.
• Exposure to software packaging.
• Understanding of Active Directory tools.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Engineering, Information Technology, Computer Science, or related field OR 2 years' experience in technology, system management and integration, process design, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office, Operations, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

6601 Center Dr W, Los Angeles, CA 90045-1582, United States of America

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Compensation

The annual salary range for this position is $72,000.00 - $132,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

PTO and Benefits

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

Benefits you'll enjoy

Discount CardGet 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U100% coveredEarn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books.

Live Better U offers 60+ programs for Associates to pursue their dreams.

Walmart AcademyGrow your skillsReady to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Financial perks

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Comprehensive health benefits

Medical, dental, vision, and wellness programs for you and your family

Wellbeing programs

Access mental health resources and assistance programs for life's challenges

Career growth opportunities

Training, leadership programs, and clear paths to advance. Learn more Life at VIZIO: Driven by Our People At VIZIO, our roots are strong. We invest in our talent across all our locations - from our origins in Irvine, California to our offices around the US, including Denver, Seattle, New York, and Dallas. We're united by our passion to bring the most detailed picture, highest-fidelity audio, and the best entertainment experience for all. We are value focused. We believe that quality entertainment should be accessible to everyone, everywhere. VIZIO was founded on a belief that everyone deserves the best technology for the best value and 20 years on, our vision is stronger than ever. VIZIO is proud to be consumer led. Our dedication to exceptional service has been recognized by the Stevie Awards for customer service and by the positive product reviews we continue to receive year after year. We are on an exciting journey of growth and looking for passionate people to join our team. With VIZIO, you will find opportunities to take your career to the next level. Explore our open roles and start building your future with us.

Drug-free workplace policy

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.