Customer Support Representative, Call Center

Walmart; Dakota Dunes (SD); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Live Better U

401(k) and stock purchase

Job summary

Walmart in Dakota Dunes, SD is seeking a Customer Support Representative, Call Center to join our on-site team. You will provide courteous, professional support to Walmart/VIZIO customers and troubleshoot technical issues in a fast-paced environment.

Open availability Monday through Friday 7am to 8pm; full-time hours; hourly pay $16.00 to $28.00 and a comprehensive benefits package including medical, vision, dental, 401(k) and PTO.

Qualifications

• 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
• 6 months experience with basic computer processing/data entry software.

Responsibilities

• Provide outstanding technical and customer support to Walmart/VIZIO customers, ensuring a positive and professional experience.
• Troubleshoot technical issues by listening to customers and identifying solutions.
• Track calls and troubleshooting steps using Excel and Salesforce to maintain records.

Skills

Active listening

Customer service

Typing

Attention to detail

Communication

Education

GED or high school diploma

Tools

Excel

Salesforce

Data entry software

Job description

Customer Support Representative, Call Center

Dakota Dunes, SD

R-2596723

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$16.00 - $28.00/hr*

Full time

Shifts may vary

Position Summary...

Join Walmart/VIZIO and take your career to the next level!

VIZIO is looking for an energetic Technical Support Representative to provide courteous and professional customer support for a world-class company in the consumer electronics industry. The position is in Dakota Dunes, South Dakota. This is an amazing opportunity to join a close knit team in a fast-paced environment. Open availability required for shifts ranging Monday-Friday 7am to 8pm. This is NOT a remote position, onsite attendance required.

What you'll do...

In this role, you will provide outstanding technical and customer support to VIZIO/Walmart customers, ensuring a positive and professional experience with each interaction. You’ll troubleshoot technical issues by actively listening to customers and identifying solutions based on their concerns.

Your day-to-day responsibilities will include tracking calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records. As part of your work, you’ll also have the opportunity to engage with and learn about cutting-edge consumer technology products.

What You Will Bring

• You have completed a GED or high school diploma and are recognized as a reliable team player.
• Your attention to detail ensures accuracy in your work, and your enthusiastic, engaging personality makes you approachable and easy to collaborate with.
• You are an active listener who excels at understanding customer needs, even in high-pressure, fast-paced environments.
• Your experience with Excel and strong typing skills support your ability to manage data and communicate efficiently.
• Additionally, if you have experience with advanced electronics and computer troubleshooting, that would be a valuable asset to this role.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The hourly wage range for this position is $16.00 - $28.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

• 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
• 6 months experience with basic computer processing/data entry software.

Preferred Qualifications...

• In retail, contact center operations, or a related area

Primary Location...

800 STEVENS PORT DR, STE DD750 DAKOTA DUNES, SD 57049-5005, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

Free shipping

As a Walmart Associate, you're eligible to become a Walmart+ member. Enjoy benefits like free store delivery and shipping, fuel savings, and video streaming. Sam's Club associates are eligible for a Club Membership.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Enjoy 401(k) matching and stock purchase plans

Access mental health resources and assistance programs for life’s challenges

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Training, leadership programs, and clear paths to advance

Medical, dental, vision, and wellness programs for you and your family

At VIZIO, our roots are strong. We invest in our talent across all our locations – from our origins in Irvine, California to our offices around the US, including Denver, Seattle, New York, and Dallas. We’re united by our passion to bring the most detailed picture, highest-fidelity audio, and the best entertainment experience for all.

We are value focused. We believe that quality entertainment should be accessible to everyone, everywhere. VIZIO was founded on a belief that everyone deserves the best technology for the best value and 20 years on, our vision is stronger than ever. VIZIO is proud to be consumer led. Our dedication to exceptional service has been recognized by the Stevie Awards for customer service and by the positive product reviews we continue to receive year after year.

We are on an exciting journey of growth and looking for passionate people to join our team. With VIZIO, you will find opportunities to take your career to the next level. Explore our open roles and start building your future with us.