USA_Sales Support Professional

Manpower, Inc.; California; On-site; USD 44,000 - 63,000; Full time

Job summary

Manpower, Inc. is supporting a global transportation technology leader seeking a Customer Service Representative - Technical Products in Sacramento, CA.

You will be the primary contact for customer inquiries about parts, services and technical equipment, coordinating with engineering, sourcing and factory teams. The role emphasizes accurate quotations, sales and purchase orders in SAP, proactive order status updates, and strong communication to maintain relationships.

Qualifications

• Experience in customer service, inside sales support, order management, or another customer-facing role.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Excel, Outlook, and Microsoft 365 applications.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• SAP or ERP system experience is preferred; technical or manufacturing industry experience is a plus.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding parts, services, and technical equipment.
• Prepare and manage quotations, sales orders, purchase orders, and order updates within SAP.
• Coordinate with engineering, sourcing, operations, and factory teams to provide pricing, technical information, and issue resolution.
• Monitor order status, shipment schedules, and customer requests to ensure timely fulfillment.
• Maintain strong customer relationships through proactive communication and exceptional service.

Skills

Customer service experience

Communication skills

Interpersonal skills

Attention to detail

Tools

SAP

ERP systems

Job description

Our client, a global leader in transportation technology and rail mobility solutions, is seeking a Customer Service Representative - Technical Products to join their team. As a Customer Service Representative, you will be part of the Customer Service and Commercial Operations team supporting customers, engineering, supply chain, product management, and factory teams. The ideal candidate will have strong communication skills, attention to detail, and a customer-focused mindset which will align successfully in the organization.

Job Title: Customer Service Representative - Technical Products

Location: Sacramento, CA

Pay Range: $32.00 - $45.60 per hour

What’s the Job?

• Serve as the primary point of contact for customer inquiries regarding parts, services, and technical equipment.
• Prepare and manage quotations, sales orders, purchase orders, and order updates within SAP.
• Coordinate with engineering, sourcing, operations, and factory teams to provide pricing, technical information, and issue resolution.
• Monitor order status, shipment schedules, and customer requests to ensure timely fulfillment.
• Maintain strong customer relationships through proactive communication and exceptional service.

What’s Needed?

• Experience in customer service, inside sales support, order management, or another customer-facing role.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Excel, Outlook, and Microsoft 365 applications.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• SAP or ERP system experience is preferred; technical or manufacturing industry experience is a plus.

What’s in it for me?

• Contract-to-hire opportunity with potential for long-term career growth.
• Comprehensive training on technical products, business systems, and industry applications.
• Exposure to commercial operations and customer relationship management within a leading transportation technology company.
• Collaborative work environment with cross-functional team interaction.
• Opportunity to develop expertise in rail transit and mobility solutions while building valuable professional experience.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.