Customer Service & Order Entry Specialist

ManpowerGroup; Bethel (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Retirement plan

Job summary

ManpowerGroup in Bethel, CT is seeking an Order Entry / Customer Service Representative to ensure accurate order processing and exceptional customer support. You will serve as a liaison between customers and internal departments to deliver timely, precise fulfillment and maintain high customer satisfaction.

Key responsibilities include processing orders in SAP, verifying details, addressing inquiries, resolving issues, and supporting sales with quotes and product information.

Qualifications

• 1–3 years of experience in order entry, customer service, or administrative support.
• Proficiency in Microsoft Office and familiarity with SAP.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication; able to multitask.
• Customer-focused mindset with a problem-solving attitude.

Responsibilities

• Process customer orders accurately and efficiently using the SAP order management system.
• Verify order details, including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding status, availability, and timelines.
• Resolve issues related to order discrepancies, returns, or delays with professionalism.
• Coordinate with sales, warehouse, and shipping to ensure smooth fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support sales with quotes, product information, and follow-up communications.

Skills

Order entry

Customer service

Administrative support

Attention to detail

Verbal communication

Written communication

Multitask

Problem solving

Tools

Microsoft Office

SAP

Job description

Job Title: Order Entry / Customer Service Representative

This position works for an international machine/tooling components manufacturer and supports three separate departments. We are a small sales office with a limited number of employees located here in the US and responsibilities will include various administrative tasks to support each department with the overall goal of success and profitability.

Job Overview

The Order Entry / Customer Service Representative plays a critical role in ensuring accurate order processing and delivering exceptional customer support. This position serves as a liaison between customers and internal departments, ensuring timely and precise fulfillment of orders while maintaining high levels of satisfaction.

Key Responsibilities

• Process customer orders accurately and efficiently using the SAP order management systems.
• Verify order details , including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
• Resolve issues related to order discrepancies, returns, or delays with professionalism and urgency.
• Coordinate with internal teams (sales, warehouse, shipping) to ensure smooth order fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support sales team with quotes, product information, and follow-up communications.

Required Skills and Qualifications

• 1–3 years of experience in order entry, customer service, or administrative support .
• Proficiency in Microsoft Office and familiarity with SAP.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with a problem-solving attitude .
• Must be well organized to work with each department.

Preferred Qualifications

• Experience in manufacturing and/or distribution environments.
• Knowledge of inventory management or logistics processes.

Compensation and Benefits

• Competitive hourly wage or salary (based on experience).
• Health, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.