Customer Service Support

ManpowerGroup; Boulder (CO); On-site; USD 30,000 - 36,000; Full time

Job summary

ManpowerGroup in Boulder, CO is seeking a Customer Service Support to process and manage customer orders from receipt through shipment in a fast-paced manufacturing environment. This onsite, full-time role offers a Monday–Friday schedule, $22–$26/hour DOE, and close collaboration with Operations, Production, Engineering, Quality and Accounting to keep orders moving smoothly and resolve issues quickly.

Ideal candidates will possess strong communication, high attention to detail, ERP proficiency,

Qualifications

• Strong customer service experience.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organization.
• Ability to manage multiple priorities simultaneously.
• Ability to work independently with minimal supervision.

Responsibilities

• Process and manage customer orders from receipt through shipment.
• Review purchase orders and enter information into ERP systems.
• Monitor orders throughout production and fulfillment.
• Communicate order status, schedules, and project updates to customers.
• Resolve customer inquiries related to deliveries, invoicing, order changes, and warranty concerns.
• Coordinate return authorizations and customer returns.
• Support shipment documentation and compliance requirements.
• Maintain customer portals and databases.
• Assist with process improvement and continuous improvement initiatives.
• Cross-train on additional accounts and customer programs.

Skills

Customer service

Communication

Attention to detail

Time management

Microsoft Office

Problem solving

Education

Bachelor's Degree in Business

Tools

ERP systems

SAP

Salesforce

Job description

Customer Service Support

Boulder, CO

$22–$26/hour DOE

Full-Time | Onsite

Schedule

• Monday–Friday
• 8:00 AM – 5:00 PM

Why This Role Stands Out

• $22–$26/hour DOE
• Stable Monday–Friday schedule
• Customer-facing role with variety throughout the day
• Opportunity to work closely with Operations, Production, Engineering, Quality, and Accounting teams
• Fast-paced environment with room to grow
• Strong mix of customer service, order management, and account coordination

What You'll Be Doing

• Process and manage customer orders from receipt through shipment
• Review purchase orders and enter information into ERP systems
• Monitor orders throughout production and fulfillment
• Communicate order status, schedules, and project updates to customers
• Resolve customer inquiries related to deliveries, invoicing, order changes, and warranty concerns
• Schedule and participate in customer status meetings as neededPartner with Engineering, Quality, Production, and Accounting teams to resolve issues
• Maintain customer account information and pricing records within ERP systems
• Coordinate return authorizations and customer returns
• Support shipment documentation and compliance requirements
• Maintain customer portals and databases
• Assist with process improvement and continuous improvement initiatives
• Cross-train on additional accounts and customer programs

What We're Looking For

• Strong customer service experience
• Excellent communication and relationship-building skills
• Strong attention to detail and organization
• Ability to manage multiple priorities simultaneously
• Ability to work independently with minimal supervision
• Strong sense of urgency and follow-through
• Proficiency with Microsoft Office applications
• Ability to solve problems and navigate changing priorities
• Strong written and verbal communication skills

Preferred Qualifications

• Bachelor's Degree in Business or a related field
• Customer support, inside sales, or contract administration experience
• Manufacturing industry experience
• ERP system experience
• SAP experience
• Salesforce experience
• Import/export or logistics experience
• Order management experience

Additional Requirements

• Must be eligible to work in compliance with ITAR requirements
• Ability to work with confidential customer and business information
• Ability to communicate professionally with both internal and external customers

Ideal Background

• Customer Service Representative
• Customer Service Support
• Customer Support Coordinator
• Inside Sales Representative
• Order Management Specialist
• Customer Account Coordinator
• Sales Support Specialist
• Client Services Representative

The Bottom Line

This is a great opportunity for someone who enjoys building customer relationships, solving problems, and managing the details that keep orders moving successfully from start to finish. If you're organized, customer-focused, and enjoy working in a fast-paced manufacturing environment, we'd love to connect with you.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.