(USA) Member Specialist

Sam's Club; Houma (LA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) & stock

Paid time off

Disability benefits

Company discounts

Job summary

Sam's Club in Houma, LA is seeking a front-end associate to assist members, operate checkouts, and guide self-service tech. You will verify memberships, process purchases, and resolve issues to ensure a smooth shopping experience.

Responsibilities include stocking, promoting products, and following safety procedures while supporting payments, returns, and exchanges according to store policies. This role offers exposure to member services and training opportunities.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues.
• Maintains checkout area and processes purchases, returns, and exchanges.
• Promotes Sam's Club products and services and guides self-service technology.

Skills

Retail experience

Front end equipment

Mobile apps

Tools

Cash register

Mobile retail apps

Job description

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Additional Responsibilities

Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance and exit areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions and locating merchandise. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Reviews member receipts. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices. Assists with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities. Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Identifies shrink and damages.

Minimum Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Preferred Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Primary Location

2174 Martin Luther King Jr Blvd, Houma, LA 70360-2275, United States of America

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Compensation

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Drug‑Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.