(USA) Member Specialist

Sam's Club; Austin (TX); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits (medical, vision, dental)

401(k)

Paid time off (PTO)

Job summary

Sam's Club in Austin, Texas, seeks a dedicated associate to provide member service and manage the checkout area. Responsibilities include processing payments, resolving member issues, and maintaining safety standards.

The ideal candidate will have retail experience and proficiency with mobile retail applications. The role offers competitive health and financial benefits, including medical coverage, 401(k), and flexible paid time off.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and support for all member interactions.
• Maintain checkout area and process payments, returns, refunds, and exchanges according to company policies.
• Conduct safety sweeps and report unsafe situations to facility management.

Skills

Retail experience

Mobile retail applications

Customer service

Job description

Position Summary

You will provide member service, manage the checkout area, resolve member issues, promote Sam's Club products and services, and support members in using self‑service technology. You will process purchases, handle payments, returns, refunds, and exchanges, and maintain safety standards, including conducting safety sweeps and reporting unsafe situations. Your responsibilities also include managing entrance and exit areas, verifying membership, assisting with purchasing decisions, locating merchandise, arranging and organizing merchandise, and ensuring a safe shopping environment. You will be involved in training front‑line associates, delivering new program rollouts, and providing continuous learning opportunities.

Responsibilities

• Provide member service and support for all member interactions.
• Maintain checkout area and process payments, returns, refunds, and exchanges according to company policies.
• Enroll in safety procedures, conduct safety sweeps, and report unsafe situations to facility management.
• Verify membership cards, identify member needs, and assist with purchasing decisions.
• Organize merchandise, zone the area, and identify shrink and damages.
• Maintain entrance and exit areas, including reviewing receipts and safeguarding assets.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Train and develop front‑line associates on company processes, new technology, and tool functionality.
• Provide continuous learning and process improvement opportunities.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO uses are highly flexible.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a fully company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Minimum Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Preferred Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Primary Location: 9700 N CAPITAL OF TX HWY, AUSTIN, TX 78759‑5819, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.