(USA) Member Specialist

Sam's Club; Cape Coral (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and company-paid life insurance

Paid time off benefits including parental leave

Company discounts

Education benefit program for associates

Job summary

Sam's Club is seeking a dedicated front-line associate in Cape Coral, Florida. This role involves providing exceptional member service, resolving inquiries, and assisting with transactions. You will be responsible for maintaining a safe shopping environment and ensuring compliance with safety practices.

The ideal candidate will have retail experience and will contribute to a positive shopping experience. Benefits include health coverage, financial plans, paid time off, and education programs.

Qualifications

• Retail experience including operating front‑end equipment and working with mobile retail applications.

Responsibilities

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Assist with payments, returns, refunds, and exchanges.

Skills

Retail experience

Job description

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Responsibilities

• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas; acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Promotes the company's products and services.
• Zones the area, arranges and organizes merchandise, and assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, and acknowledges member needs.
• Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality; delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Properly handles returns, zones the area, arranges and organizes merchandise, and identifies shrink and damages.
• Implements related action plans; uses the Open Door Policy; and applies these in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co-workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes. The amount depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Pay and Compensation

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front‑end equipment (for example, cash register) and working with mobile retail applications.

Location

301 SW PINE ISLAND ROAD, CAPE CORAL, FL 33991-0000, United States of America.

Workplace Policies

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.