(USA) Member Specialist

Sam's Club; Dallas (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off including parental and family care leave

Short-term and long-term disability

Live Better U education benefit for tuition and fees

Job summary

Sam's Club in Dallas is seeking a Member Frontline Services Associate to provide exceptional service at the checkout and assist members with their purchases. Responsibilities include processing transactions, verifying memberships, ensuring a safe shopping environment, and training new associates.

The ideal candidate has retail experience and familiarity with front-end equipment. The position offers an hourly wage between $17.00 and $25.00, along with benefits like health coverage and 401(k) options.

Qualifications

• Retail experience including operating front-end equipment and mobile retail applications.

Responsibilities

• Provide member service and guidance on self-service technology.
• Process member purchases, payments, returns, refunds, and exchanges per company policies.
• Verify membership cards and identify member needs.
• Maintain traffic flow and merchandise arrangement at the entrance area.
• Conduct safety sweeps and correct unsafe situations.
• Assist with returns and shrink identification.
• Maintain paperwork, logs, and required documentation.
• Execute emergency response procedures and support security protocols.
• Train new Member Frontline Services associates.
• Collaborate with managers and prioritize tasks.

Skills

Retail experience

Operating front-end equipment

Mobile retail applications

Job description

Position Summary

This role provides member service at the checkout and front area. Responsibilities include greeting members, verifying membership, assisting with purchases, processing payments, handling returns, conducting safety sweeps, and maintaining a safe and organized shopping environment. The associate also assists with training new members, ensures compliance with security and safety policies, and supports continuous improvement efforts.

Responsibilities

• Provide member service and guidance on self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges per company policies.
• Verify membership cards, acknowledge members, and identify member needs.
• Maintain entrance, entrance area, and exit areas including traffic flow and merchandise arrangement.
• Conduct safety sweeps and correct or report unsafe situations to facility management.
• Assist with returns and shrink identification, ensuring proper disposal of damaged merchandise.
• Maintain paperwork, logs, and required documentation.
• Execute emergency response procedures and support security protocols.
• Train new Member Frontline Services associates on processes, technology, and programs.
• Collaborate with managers and co‑workers, prioritize tasks, and recommend improvement opportunities.

Minimum Qualifications

Retail experience including operating front‑end equipment and mobile retail applications.

Preferred Qualifications

None provided.

Location

2900 W Wheatland Rd, Dallas, TX 75237-3535, United States of America

Compensation

• Hourly wage range: $17.00 to $25.00 (actual rate at or above applicable minimum wage).
• Additional compensation premiums: $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and other leave.
• Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for eligible associates.

For additional benefit details and eligibility, see One.Walmart (https://bit.ly/3iOOb1J).

Additional Information

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.