(USA) Member Specialist

Sam's Club; Gastonia (NC); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage

401(k) and stock purchase program

Paid time off and family leave

Company-paid education benefit program

Job summary

Sam's Club is seeking a dedicated associate in Gastonia, NC, to provide excellent member service and maintain checkout areas. The role involves handling transactions, training new associates, and ensuring a safe shopping environment.

Candidates should have retail experience and be familiar with operating register equipment. The position offers a competitive hourly wage, health benefits, and educational assistance through the Live Better U program.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications is preferred.

Responsibilities

• Provide member service and resolve member issues.
• Maintain checkout and entrance areas, organizing merchandise.
• Handle payments, returns, and exchanges according to company policies.
• Assist in training new Frontline Services associates.

Skills

Retail experience

Operating front-end equipment

Working with mobile retail applications

Job description

Position Summary

This position focuses on providing member service, maintaining checkout and entrance areas, handling payments, returns, refunds, and exchanges, and ensuring a safe shopping environment. The associate is responsible for training new front‑line associates, operating frontline technology, supporting members with product and technology guidance, and executing emergency and security procedures.

Responsibilities

• Provide member service, verify membership cards, and resolve member issues.
• Maintain the checkout, entrance, and exit areas, organizing merchandise and ensuring proper zoning.
• Handle payments, returns, refunds, and exchanges according to company policies.
• Execute safety sweeps and report unsafe situations to facility management.
• Follow company safety standards, conduct safety sweeps, and maintain a safe shopping environment.
• Assist in the training of Member Frontline Services associates on processes, procedures, and new technology.
• Perform emergency response procedures and maintain documentation logs.
• Ensure compliance with security and safety practices, including identifying potential criminal activity.
• Conduct zone maintenance, arrange merchandise, and identify shrink or damages.

Core Values

• Respect the Individual: Embrace differences, build strong relationships, mentor others, and create a culture of belonging.
• Act with Integrity: Maintain high ethical standards, model company values, and hold oneself and others accountable.
• Serve our Customers and Members: Deliver results with a customer‑first focus, balancing short and long‑term priorities.
• Strive for Excellence: Display curiosity, take calculated risks, demonstrate resilience, and drive continuous improvements.

Qualifications

Minimum Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

Preferred Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

Compensation

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation may be paid in premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase program, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting, applicable to job classification and length of employment.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for a range of courses and degrees. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. For more information, see One.Walmart at https://bit.ly/3iOOb1J.

Other Information

• Drug‑free workplace policy: A no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.
• Primary Location: 3540 E Franklin Blvd, Gastonia, NC 28056-6297, United States of America.