(USA) Member Specialist

Sam's Club; Vacaville (CA); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage.

401(k), stock purchase, and company-paid life insurance.

Paid time off: PTO, parental leave, family care leave, etc.

Job summary

Sam's Club is seeking a team member in Vacaville, CA, to ensure exceptional member service while managing the checkout area. Responsibilities include processing member purchases, assisting with payments and returns, and ensuring compliance with safety standards.

The ideal candidate should have retail experience and be comfortable with mobile retail applications. The position offers hourly wages ranging from $19.00 to $27.00, along with health benefits and a supportive work environment.

Qualifications

• Retail experience including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies.

Skills

Retail experience including operating front-end equipment

Experience working with mobile retail applications

Job description

Position Summary

Position Summary... What you'll do...

Responsibilities

• Provides member service.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handles merchandise properly and reports unsafe situations to facility management.
• Maintains entrance and exit areas, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Maintains a safe shopping environment and performs emergency response procedures.
• Executes security and safety practices and maintains required documentation.
• Trains Member Frontline Services associates on company processes, teaches new technology, and provides continuous learning opportunities.
• Identifies shrink and damages and organizes merchandise.
• Completes work assignments by using policies, data, and resources; collaborates with managers, co‑workers, and customers; and adapts to change.

Values and Expectations

• Respect the Individual: embraces differences, builds trusting relationships, and mentors others.
• Act with Integrity: maintains high ethical standards, supports Walmart’s regenerative mission, and acts with humility and transparency.
• Serve our Customers and Members: puts the customer first and balances short‑ and long‑term priorities.
• Strive for Excellence: demonstrates curiosity, takes calculated risks, and drives continuous improvements.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Education and Training

Live Better U is a paid education benefit program for full‑time and part‑time associates, covering high school completion to bachelor’s degrees and short‑form certificates.

Compensation

Hourly wage range: $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include premiums of $0.35 to $3.00 per hour based on schedule, facility, season, or work performed.

Minimum Qualifications

• Retail experience including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

Preferred Qualifications

• Any additional qualifications that enhance the candidate’s ability to perform the role.

Location

Primary Location: 1500 Helen Power Dr, Vacaville, CA 95687-3506, United States of America.

Policy

Walmart and its subsidiaries are committed to a drug‑free workplace and enforce a no‑tolerance policy for the use of illegal drugs and alcohol on the job.