(USA) Front End Coach

Walmart; City of Albany (NY); On-site; USD 65,000 - 100,000; Full time

Job summary

Walmart in Albany, NY is seeking a store leader to drive customer service excellence, develop teams, and execute storewide initiatives.

You will supervise hourly associates, manage operations and financials, mentor staff, and lead change while upholding Open Door Policy. The role emphasizes accountability and delivering a high quality shopping experience in a fast-paced environment.

Responsibilities

• Leads and develops teams by teaching, training and listening to associates, touring stores and providing feedback.
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, merchandising and company direction.
• Introduces and leads company change efforts and provides clear expectations to implement business solutions and communicate objectives to teams.
• Models exceptional customer service standards by following the One Best Way (OBW) service model and supporting customer service initiatives.
• Drives store financial performance by reviewing Profit & Loss statements, budgeting, forecasting and controlling expenses to meet sales and profit goals.
• Supervises hourly associates, hiring, training, mentoring, assigning duties, recognizing performance and developing staff to meet staffing needs.
• Coordinates and oversees job-related activities by building relationships with stakeholders and promoting continuous learning and accountability.
• Ensures compliance with company policies and Open Door Policy and guides teams in applying these in daily operations.

Job description

141 Washington Ave Extension
Albany, NY 12205-0000

R-2604253

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$65,000 - $100,000/yr

Regular/ Permanent

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectivelyModels and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experienceDrives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business areaProvides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and developing qualified associates to meet staffing needs and achieve company growth potentialCoordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learningProvides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andpromoting a belonging mindset in the workplaceEnsures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices