(USA) Coach/Ops Mgr Trainee - Digital

Walmart; Jefferson City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking a leader in Jefferson City, MO to supervise store operations and enhance financial performance. The role focuses on team development, customer service, and driving sales through effective management and training. Candidates with a strong retail background and preferred qualifications in business leadership are highly encouraged to apply.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health and financial support

Paid time off

Tuition and fees paid through Live Better U program

Qualifications

• Minimum qualifications include 2 years of college or equivalent experience, or specific retail and supervisory experience.
• Preferred qualifications include a Bachelor of Science in Business Management and experience supervising multiple direct reports.

Responsibilities

• Leads and develops teams by teaching, training, and listening to associates.
• Drives financial performance by managing budgets and controlling expenses.
• Recruits and develops qualified staff to meet staffing needs.

Skills

Leadership

Customer Service

Team Development

Performance Management

Communication

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

2 years of college or equivalent experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback to improve performance. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a workplace culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing action plans and supporting the Open Door Policy. Builds high-performing teams by embracing diversity, creating a culture of belonging, and supporting associates’ growth and development. Acts with integrity and maintains high standards of ethics and compliance, supporting Walmart’s mission and values.

Delivers results by prioritizing customer needs and using data insights for decision-making. Encourages continuous improvement, adopts new technologies, and supports change management.

Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Also provides education benefits through the Live Better U program, including tuition and fees paid for by Walmart.

Minimum qualifications include 2 years of college or equivalent experience, or specific retail and supervisory experience. For certain facilities, additional requirements such as background checks and certifications may apply.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate of Completion in People and Business Leadership, and experience supervising multiple direct reports with responsibilities in performance management, mentoring, hiring, and firing.

Primary Location

401 Supercenter Dr, Jefferson City, MO 65101-8190, United States of America