(USA) Coach/Ops Mgr Trainee

Walmart; California (MO); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading retail company in California is seeking a supervisor to lead teams, enhance customer service, and improve business processes. This role requires a proactive leader with a minimum of 2 years college or equivalent experience, a commitment to ethical standards, and a passion for delivering exceptional customer experiences.

Benefits

Competitive Pay

Performance Bonuses

Health Coverage

401(k) Plan

Stock Purchase Options

Paid Time Off

Education Benefits

Qualifications

• Min. 2 years of college or equivalent supervisory experience.
• Ability to complete required training.
• Experience in budget management and customer service initiatives.

Responsibilities

• Leads teams and supports customer service initiatives.
• Drives financial performance through evaluation of P&L statements.
• Develops and implements action plans for process improvements.

Skills

Leadership

Customer Service

Financial Performance Management

Data Insights Utilization

Team Development

Education

Minimum of 2 years college

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience. Drives financial performance and sales by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandising, inventory flow, and operational processes. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and recognizing performance. Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Builds high-performing teams, embraces diversity, and fosters a culture of belonging. Acts with integrity, maintaining high standards of ethics and compliance. Delivers results with a focus on customer satisfaction, uses data insights for decision-making, and encourages continuous improvement and learning. Offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and education benefits. The position requires a minimum of 2 years of college or equivalent experience, supervisory experience, and the ability to attend and complete required training.