(USA) Coach/Ops Mgr Trainee

Walmart; Tennessee; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail seeks a manager who will lead teams to enhance customer service and drive financial performance in their designated store. This role involves developing associates, managing budgets, and implementing business solutions. The ideal candidate will have significant experience in retail and team leadership, as well as a solid educational background.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) plan

Stock purchase options

Paid time off

Qualifications

• Minimum qualifications include 2 years of college or relevant work experience.
• Preferred: Bachelor of Science in Business Management.
• Experience supervising five or more direct reports.

Responsibilities

• Leads teams by teaching, training, and providing feedback to associates.
• Drives financial performance and sales through evaluating budgets.
• Ensures compliance with company policies and promotes a positive culture.

Skills

Customer Service

Team Leadership

Financial Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit/loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a culture of belonging. Coordinates and oversees job-related activities, building relationships with key stakeholders, supporting plans to meet customer and business needs, and measuring progress towards goals.

Ensures compliance with company policies and procedures, supporting company mission, values, ethics, and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles. Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports and fosters a positive environment that promotes belonging and eliminates waste, participating in community initiatives and making a positive impact.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short and long-term objectives. Encourages continuous learning, supports change, and adopts new technologies and skills. At Walmart, we offer competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and other employee benefits.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program covering various educational levels, with eligibility requirements based on employment status. The hourly wage range for this position is $31.25-$38.46, with potential additional compensation such as bonuses and regional pay depending on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

5764 Highway 153, Hixson, TN 37343-3727, United States of America