(USA) Coach/Ops Mgr Trainee

Walmart; Tennessee; On-site; USD 10,000 - 60,000; Full time

Job summary

A prominent retail company is seeking a store manager in Tennessee who will lead teams, drive sales, and ensure exceptional customer service. This role involves overseeing operations, training staff, and implementing business initiatives while adhering to corporate policies and values. The ideal candidate will have a background in retail management and be committed to fostering a positive and productive work environment.

Benefits

Competitive pay

Performance bonuses

Comprehensive health coverage

401(k) plan

Stock purchase plans

Paid time off

Education benefit program

Live Better U program for degree assistance

Qualifications

• Two years of college or one year of retail plus supervisory experience required.
• Completion of firearms training for firearm-selling facilities, if applicable.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads and develops teams by training and mentoring associates.
• Drives financial performance through effective budget and inventory management.
• Ensures high-quality customer experience by addressing needs and complaints.

Skills

Leadership

Customer Service

Communication

Financial Management

Team Development

Problem Solving

Education

Two years of college or equivalent work experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress towards goals. Identifies opportunities for improvement and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on business practices.

Builds high-performing teams by embracing diversity, creating a supportive workplace, and fostering a culture of belonging. Works collaboratively, builds trusting relationships, and communicates effectively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's values, and being accountable. Supports Walmart's sustainability and community initiatives, including making a positive impact for associates, customers, and the environment.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages learning, takes calculated risks, and supports technological and process improvements.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase plans, paid time off, and additional perks. Details about PTO and eligibility can be found at https://one.walmart.com/notices.

Live Better U is an education benefit program covering tuition, books, and fees for associates pursuing degrees or certificates. Eligibility varies by employment status and length of service. More information is available at One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes performance bonuses and location-based pay zones.

Minimum Qualifications

Two years of college; OR one year of retail experience combined with one year of supervisory experience; OR two years of general work experience with one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1075 Cosby Hwy, Newport, TN 37821-7372, United States of America