(USA) COACH/OPS MGR TRAINEE

Walmart; Tennessee; On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart recherche un responsable de magasin pour diriger et développer des équipes dans un environnement dynamique. Le candidat devra assurer la performance financière, superviser les opérations de vente et favoriser un environnement de service à la clientèle exceptionnel. Ce poste offre des normes élevées en matière de service et des opportunités de développement pour les associés, avec une rémunération horaire compétitive.

Benefits

Performance bonuses

Comprehensive health benefits

401(k) plan

Paid time off

Tuition assistance through Live Better U

Qualifications

• Deux ans de collège ou une expérience de vente au détail et une expérience de supervision.
• Compréhension des outils de gestion et des opérations de vente.
• Expérience en supervision de cinq ou plus sous-reports recommandée.

Responsibilities

• Diriger et développer des équipes tout en communiquant et en collaborant avec les associés.
• Gérer la performance financière en contrôlant les dépenses et en augmentant les ventes.
• Promouvoir une culture de diversité et de soutien tout en recrutant pour répondre aux besoins de l'entreprise.

Skills

Leadership

Communication

Customer Service

Operational Management

Education

Associate's degree or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses to ensure alignment with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Promotes a culture of belonging in the workplace and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, sets goals, builds accountability, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides on applying these in business practices.

Builds high-performing teams by embracing diversity, creating a supportive workplace, and fostering a culture of belonging. Works collaboratively, builds trusting relationships, and motivates and influences others. Attracts, retains, empowers, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture. Supports Walmart's goal of becoming a regenerative company by making a positive impact on associates, customers, members, and the environment, including participation in local giving and waste elimination initiatives.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and supporting others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program, offering fully paid tuition, books, and fees for associates pursuing various educational programs. Eligibility requirements apply, and benefits are subject to change. More information is available at One.Walmart.

The hourly wage for this position ranges from $31.25 to $38.46 plus differential, with additional performance bonuses. Compensation may also include regional pay zones based on location.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1815 Decatur Pike, Athens, TN 37303-4932, United States of America