(USA) Coach/Ops Mgr Trainee

Walmart; Wheeling (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a dynamic manager to lead and develop store teams in Wheeling, IL, ensuring exceptional service while driving sales and profitability. The ideal candidate will possess strong leadership skills, a focus on customer satisfaction, and an ability to manage financial performance. This role offers competitive pay along with comprehensive benefits including bonuses and educational opportunities through Walmart's Live Better U program.

Benefits

Performance bonuses

Health benefits

401(k) plan

Stock purchase plans

Paid time off

Disability coverage

Discounts

Military leave pay

Reimbursement programs

Qualifications

• Minimum 2 years of college or 1 year of retail with supervisory experience.
• Experience managing teams, including performance management.
• Effective communication and problem-solving skills.

Responsibilities

• Lead and develop teams in a retail environment.
• Drive financial performance and sales management.
• Ensure exceptional customer service standards.

Skills

Leadership

Customer Service

Financial Management

Team Development

Education

Bachelor of Science in Business Management

Certificate in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, and recognizing contributions. Promotes a belonging mindset in the workplace and recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees activities by developing relationships with stakeholders, supporting plans and initiatives, and building accountability. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and supports company values and ethics. Implements related action plans, supports the Open Door Policy, and guides on executing business processes ethically.

Respect the Individual: Builds high-performing teams, embraces differences, creates a supportive workplace, and fosters a culture of belonging. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts, retains, and develops talent while recognizing contributions.

Act with Integrity: Maintains high standards of ethics and compliance, models company values, and holds oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact through creating a sense of belonging, eliminating waste, and participating in community giving.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights, balancing priorities, and considering all stakeholders. Applies business models to all plans.

Strive for Excellence: Demonstrates curiosity, takes calculated risks, shows resilience, and encourages learning from mistakes. Drives continuous improvement and supports others through change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase plans, paid time off, and additional benefits such as disability coverage, discounts, military leave pay, and reimbursement programs.

For more information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering programs from high school to bachelor’s degrees, including English Language Learning and certificates. Eligibility requirements apply.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional bonuses and compensation based on location and performance.

Minimum Qualifications

2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience. For firearm-related positions, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate in People and Business Leadership. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1455 E Lake Cook Rd, Wheeling, IL 60090-2247, United States of America