(USA) Coach/Ops Mgr Trainee

Walmart; Bolingbrook (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Walmart is seeking a Supervisor in Bolingbrook responsible for leading teams, overseeing store operations, and driving financial performance. The ideal candidate will possess strong leadership skills and experience in retail management. This role focuses on customer satisfaction and employee development, embodying Walmart's commitment to high standards and values.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Preferred: Bachelor's in Business Management or related.

Responsibilities

• Lead and develop teams through training and collaboration.
• Drive financial performance and manage budgets.
• Ensure compliance with company policies.

Skills

Leadership

Customer Service

Financial Analysis

Team Development

Stakeholder Management

Education

2 years of college

Bachelor of Science in Business Management (preferred)

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Responsibilities

• Drive financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrinkage and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties.
• Set clear expectations, provide recognition, and promote a sense of belonging in the workplace.
• Coordinate and oversee job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs.
• Ensure compliance with company policies and support the company's mission, values, and standards of ethics and integrity.
• Build high-performing teams that embrace diversity, create a supportive workplace, and foster a culture of belonging.
• Act with integrity, maintain high standards of ethics and compliance, and support Walmart's culture and values.
• Deliver results focused on customer satisfaction, making decisions based on data insights, and balancing priorities.
• Drive continuous improvement, adopt new technologies, and support change management.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

200 South Bolingbrook Drive, Walmart Bolingbrook, IL 60440-0000, United States of America