(USA) Coach/Ops Mgr Trainee

Walmart; West Union (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is hiring a (USA) Coach/Ops Mgr Trainee to drive operations and team development at their West Union location. This full-time role requires strong leadership skills and a track record in customer service and financial management, offering competitive pay and benefits. Ideal candidates possess a college degree or equivalent experience related to retail and supervisory responsibilities, along with a strong commitment to team success and customer satisfaction.

Benefits

Health coverage

401(k)

Paid time off

Education benefits

Performance bonuses

Qualifications

• 2 years of college; OR 1 year of retail and supervisory experience.
• Preferred: Bachelor of Science in Business Management.

Responsibilities

• Leads and develops teams by teaching and providing feedback.
• Ensures customer service standards are met.
• Drives financial performance and manages budgeting.

Skills

Leadership

Customer Service

Team Development

Financial Management

Adaptability

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

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This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting company mission, values, and standards of ethics and integrity. Implements related action plans, utilizes and supports the Open Door Policy, and provides guidance on applying these in business processes and practices.

Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Creates opportunities for all associates to thrive and perform.

Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability and positive impact on associates, customers, and the community.

Delivers results while putting the customer first, making decisions based on data insights, and considering all stakeholders. Displays curiosity, resilience, and encourages learning from mistakes. Drives continuous improvements by adopting new technologies and skills and supporting others through change.

At Walmart, we offer competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. Live Better U provides education benefits, with tuition, books, and fees paid by Walmart. Eligibility varies by role and tenure.

The hourly wage range for this position is $31.25-$38.46 plus differential where applicable. Additional compensation includes annual or quarterly performance bonuses, and possibly regional pay zones based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a CBC and firearms training are required. All associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

11217 State Route 41, West Union, OH 45693-9397, United States

Seniority level

• Internship

Employment type

• Full-time

Job function

• Other

Industries

• Retail

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