(USA) Coach/Ops Mgr Trainee

Walmart; New Boston (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Coach/Ops Manager Trainee, where you will lead teams, drive financial performance, and ensure exceptional customer service. This role focuses on developing associates, managing store operations, and implementing business solutions while fostering a culture of belonging and accountability.

Benefits

Medical

Vision

Dental

401(k)

Stock Purchase

Paid Time Off

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising 5+ direct reports.

Responsibilities

• Leads and develops teams by teaching and training associates.
• Drives financial performance by managing budgets and evaluating P&L statements.
• Ensures compliance with company policies and builds high-performing teams.

Skills

Leadership

Customer Service

Communication

Education

Bachelor of Science in Business Management

2 years of college

Job description

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Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, operational processes, and develops action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a culture of belonging. Coordinates and supports activities to meet customer and business needs, building relationships with stakeholders, and fostering accountability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and guiding on business practices. Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Acts with integrity, maintaining high standards of ethics, honesty, and transparency. Focuses on serving customers and members by delivering results and making decisions based on data insights, balancing short- and long-term priorities. Demonstrates curiosity, resilience, and encourages learning from mistakes.

At Walmart, we offer competitive pay, performance bonuses, and benefits including medical, vision, dental, 401(k), stock purchase, paid time off, and more. Eligibility requirements apply, and benefits may vary based on employment status and location. For more information, see https://one.walmart.com/notices.

The hourly wage range for this position is $31.25-$38.46 plus differential where applicable. Additional compensation may include annual or quarterly performance bonuses, regional pay zones, and other incentives.

Minimum Qualifications: 2 years of college OR 1 year of retail and 1 year of supervisory experience OR 2 years of general work experience and 1 year of supervisory experience. For firearm-related positions, successful completion of background checks and specific training may be required. All associates must complete required trainings and assessments.

Preferred Qualifications: Bachelor of Science in Business Management and Leadership or similar, experience supervising 5+ direct reports, and relevant leadership certifications.

Primary Location: 4490 Gallia St, New Boston, OH 45662-5566, United States.