(USA) Coach/Ops Mgr Trainee

Walmart; United (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Coach/Ops Mgr Trainee to lead and develop teams, drive operational excellence, and enhance customer service. This role involves managing financial performance, implementing business solutions, and fostering a culture of belonging within the store. Candidates should demonstrate strong leadership skills and a commitment to Walmart's mission and values.

Benefits

Medical benefits

Vision and dental coverage

401(k) plan

Performance bonuses

Paid time off

Parental leave

Qualifications

• Experience in leading and developing teams.
• Ability to manage customer service initiatives.
• Strong communication and collaboration skills.

Responsibilities

• Lead and develop store teams by teaching and training associates.
• Drive financial performance and sales through effective management.
• Ensure compliance with company policies and support company values.

Skills

Leadership

Customer Service

Communication

Team Development

Job description

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This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates. Tour stores and provide feedback, communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively. Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manage and support customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience.

Drive the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develop and implement action plans to mitigate shrink and achieve sales and profit goals.

Provide supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Set clear expectations, provide recognition, promote a belonging mindset, and recruit and develop qualified staff to meet staffing needs and company growth potential.

Coordinate and oversee job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability for results. Identify and address improvement opportunities, demonstrate adaptability, and promote continuous learning.

Ensure compliance with company policies and support the company's mission, values, and standards of ethics and integrity. Implement related action plans, support the Open Door Policy, and guide others in applying these principles in business processes.

Build high-performing teams, embrace diversity, foster a culture of belonging, and create opportunities for all associates to thrive. Work collaboratively, build strong relationships, communicate positively, attract and retain talent, empower, develop, and recognize contributions.

Act with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Support Walmart's goal of becoming a regenerative company by making a positive impact through community involvement, waste elimination, and sustainability initiatives.

Deliver results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Drive continuous improvement by adopting new technologies, encouraging learning, and supporting change.

Walmart offers competitive pay, performance bonuses, and benefits including medical, vision, dental, 401(k), stock purchase, life insurance, PTO, parental leave, and more. Full details and eligibility requirements can be found on this link.