(USA) Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Supervisor in Pennsylvania. The role involves leading teams, driving sales performance, and ensuring exceptional customer service. Candidates should possess leadership experience and a strong background in retail. Competitive pay and benefits are offered, including educational programs to advance career growth.

Benefits

Health coverage

401(k) plan

Life insurance

Paid time off

Performance bonuses

Qualifications

• 1 year of retail experience and 1 year of supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check for firearm-selling facilities.

Responsibilities

• Develop teams by teaching and providing feedback; manage customer service standards.
• Drive financial performance and sales by evaluating P&L statements.
• Supervise and develop associates by hiring and training.

Skills

Customer Service

Team Leadership

Communication

Analytical Skills

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management and Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring belonging awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring a culture of belonging awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Leadership Expectations

• Respect for the Individual: Builds high-performing teams that accomplish organizational changes, goals, and priorities. Ensures strategies, change initiatives, and competitive information are communicated clearly. Listens to, leverages, and promotes the unique ideas, perspectives, and contributions of others across the business.
• Works collaboratively: Builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others' contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for all stakeholders. Acts in a selfless manner, being humble, self-aware, honest, fair, and transparent.
• Service to the Customer/Member: Delivers results with the customer first in mind; considers how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans. Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers the interests of customers, associates, shareholders, suppliers, and communities.
• Strive for Excellence: Demonstrates curiosity and a desire to learn; takes calculated risks; shows courage and resilience; and encourages learning from mistakes. Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, life insurance, paid time off, and more. Benefits details and eligibility are available at One.Walmart.

Live Better U is a Walmart-paid education benefit program for associates, covering programs from high school to bachelor's degrees, including English Language Learning and certificates. Eligibility requirements apply.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation such as bonuses and possible regional pay zones. The actual hourly rate will meet or exceed the applicable minimum wage.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Additional training and assessments will be provided and required to complete.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through the same programs; and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

620 Gravel Pike, East Greenville, PA 18041-2130, United States of America