(USA) Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a team leader to oversee store operations, focusing on customer service, team development, and financial performance. The role requires effective communication and decision-making skills, with a commitment to ethical practices and continuous learning. Candidates with experience in retail and supervisory roles are encouraged to apply.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Education support through Live Better U

Qualifications

• 1 year of retail experience and 1 year of supervisory experience, or equivalent.
• Successful completion of job-required trainings and assessments.

Responsibilities

• Leads and develops teams, ensuring high-quality customer experience.
• Manages financial performance and sales, overseeing budgets and P&L statements.
• Acts with integrity and supports company values.

Skills

Customer Service

Team Development

Leadership

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a culture of belonging. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability. Ensures compliance with company policies, supporting the company's mission, values, and standards of ethics and integrity. Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart's culture and goals of making a positive impact. Delivers results by prioritizing customer needs, making data-driven decisions, and considering long-term impacts. Encourages continuous learning, innovation, and resilience. Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Supports associates' education through programs like Live Better U. The hourly wage range for this position is $31.25-$38.46, with additional compensation such as bonuses and location-based pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1091 Millcreek Rd, Allentown, PA 18106-9157, United States of America