(USA) Coach/Ops Mgr Trainee

Walmart; Union (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading retail company is seeking a dedicated team leader to manage store operations and enhance customer service. The role involves training and developing associates, driving financial performance, and fostering a culture of diversity and inclusion. Ideal candidates will have strong leadership skills and a commitment to exceptional service. Competitive pay and benefits are offered.

Benefits

Competitive pay

Performance bonuses

Health and financial benefits

Paid time off

Educational programs

Qualifications

• 2 years of college or equivalent experience required.
• Supervisory experience preferred.

Responsibilities

• Lead and develop teams through training and coaching.
• Manage customer service initiatives and resolve customer issues.
• Drive financial performance by managing profit and loss statements.

Skills

Leadership

Customer Service

Communication

Coaching

Financial Management

Education

2 years of college or equivalent experience

Bachelor's degree

Job description

Position Summary...

This role involves leading and developing teams through training, coaching, and active listening during store tours. Responsibilities include communicating store operations, leveraging technology, and implementing business initiatives. The position requires introducing change, providing clear guidance, and exemplifying exceptional customer service standards aligned with the One Best Way (OBW) service model. The role also involves managing customer service initiatives, resolving customer issues, and developing action plans for improvement. Additionally, the role includes driving financial performance by managing profit and loss statements, budgeting, and controlling expenses. Developing associates through hiring, training, mentoring, and providing recognition is essential, along with ensuring compliance with company policies and fostering a culture of diversity and inclusion. The position requires building strong relationships, acting with integrity, serving customers effectively, striving for excellence, and supporting Walmart's mission and values. Benefits include competitive pay, performance bonuses, health and financial benefits, paid time off, and educational programs. Minimum qualifications include 2 years of college or equivalent experience, with preferred qualifications such as a Bachelor's degree and supervisory experience. The primary location is 900 Springfield Rd, Union, NJ 07083-8617, United States.