(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking a leader to manage store operations, develop teams, and drive financial performance. The role requires strong leadership, customer service skills, and the ability to implement business solutions. The ideal candidate will have a background in business management and experience in retail supervision. Competitive pay and comprehensive benefits are offered.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k)

Stock purchase options

Paid time off

Disability coverage

Company discounts

Military leave pay

Qualifications

• Minimum qualifications include 2 years of college or 1 year of retail and supervisory experience.
• Preferred qualifications include experience supervising five or more direct reports.

Responsibilities

• Leads and develops teams effectively, providing feedback and training.
• Drives financial performance by managing budgets and evaluating P&L statements.
• Ensures compliance with company policies and fosters a culture of belonging.

Skills

Leadership

Customer Service

Communication

Adaptability

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses to ensure they are aligned with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently to foster a culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for achieving results. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity through the implementation of related action plans and the Open Door Policy.

Respects individuals by building high-performing teams, embracing diversity, creating a workplace where associates feel supported and connected, and fostering a culture of belonging. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart’s culture, and making a positive impact through community involvement.

Serves customers by delivering results that prioritize customer needs, making decisions based on data insights, and balancing short and long-term priorities. Encourages continuous improvement, adopts new technologies, and supports others through change. Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and additional benefits such as disability coverage, company discounts, military leave pay, and more.

Requires attendance at and successful completion of all job-related trainings and assessments. Minimum qualifications include 2 years of college; or 1 year of retail and supervisory experience; or 2 years of general work experience with 1 year of supervisory experience. For firearm sales facilities, successful completion of a criminal background check and firearm-specific training is required. Associates must meet the specific training and certification requirements based on the facility’s product offerings.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary location: 29574 7 Mile Rd, Livonia, MI 48152-1910, United States of America.