(USA) Coach/Ops Mgr Trainee

Walmart; Ohio; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking a Store Manager to lead teams, drive financial performance, and enhance customer service. The role requires strong leadership skills, adaptability, and a commitment to continuous improvement. The ideal candidate will have experience in retail and supervisory roles, along with a focus on developing associates and fostering a positive work environment.

Benefits

Competitive Pay

Performance Bonuses

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Educational Benefits

Qualifications

• 2 years of college or equivalent experience required.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads teams by teaching and providing feedback on store operations.
• Drives financial performance and manages budgets.
• Supports customer service initiatives and resolves issues.

Skills

Leadership

Customer Service

Communication

Team Development

Adaptability

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a sense of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Identifies and communicates goals and objectives, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies, procedures, and standards of ethics and integrity, supporting the Open Door Policy and guiding others in applying these principles.

Respects individuals by building high-performing teams, embracing diversity, and creating a workplace where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts and retains top talent, empowers and develops staff, and recognizes contributions. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability and transparency. Supports Walmart’s goal of becoming a regenerative company by making positive impacts through waste elimination, local giving, and fostering a sense of belonging.

Serves customers and members by delivering results with a customer-first approach, making decisions based on data insights, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and change. Supports continuous improvement and the adoption of new technologies and skills. Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and other perks. For more information about PTO, see https://one.walmart.com/notices. Live Better U provides educational benefits, covering tuition, books, and fees for associates pursuing degrees or certificates, with eligibility based on employment status and other criteria.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1996 E Main St, Ashland, OH 44805-8944, United States of America