(USA) Coach/Ops Mgr Trainee

Walmart; Shelton (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company seeks a Store Manager to lead teams, drive sales performance, and ensure exceptional customer service. The ideal candidate will have experience in retail management and a strong commitment to team development and operational excellence.

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Must complete required trainings and assessments.

Responsibilities

• Leads teams by training and providing feedback.
• Drives financial performance and manages budgets.
• Ensures compliance with company policies.

Skills

Customer Service

Team Leadership

Communication

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently. Ensures a culture of belonging, awareness, and recruitment to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business processes.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.

For facilities that sell only ammunition, a current state-issued Certificate of Eligibility may be required.

Associates must attend and complete all required trainings and assessments, such as Academy trainings and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and general work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

100 E Wallace Kneeland Blvd, Shelton, WA 98584-2981, United States of America