(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; Full time

Job summary

Walmart is seeking a leader to develop teams and enhance customer service at their Flint, MI location. The role involves driving financial performance, managing operations, and ensuring compliance with company standards. Candidates should have strong leadership skills and a commitment to customer satisfaction. Competitive pay and benefits are offered, including educational opportunities.

Benefits

Health Benefits

Paid Time Off

Performance-Based Bonuses

Education Benefits

Qualifications

• 2 years of college or 1 year retail and supervisory experience.
• Must complete job-required training and assessments.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Drives financial performance and sales by managing P&L.
• Ensures compliance with company policies and fosters a culture of belonging.

Skills

Leadership

Customer Service

Communication

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and fostering a culture of belonging.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Leadership Expectations

• Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates equitable opportunities for associates to thrive and perform.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans. Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes. Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet, including health, financial, paid time off, and other benefits. For more details, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering programs from high school completion to bachelor's degrees, with tuition, books, and fees paid by Walmart. Eligibility requirements apply.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation through bonuses and possibly regional pay zones depending on location.

Minimum Qualifications...

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience. For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

4313 Corunna Rd, Flint, MI 48532-4152, United States of America