(USA) Coach/Ops Mgr Trainee

Walmart; Shakopee (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a supervisory role in Shakopee, focused on team leadership and driving sales performance. This position involves ensuring exceptional customer service and operational management while fostering a positive workplace culture. Candidates should have relevant experience and a commitment to compliance and ethical leadership.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health

Paid time off

Qualifications

• 2 years of college or equivalent work experience required.
• Experience supervising teams and mentoring required.
• Completion of required trainings such as Academy and Open Door trainings.

Responsibilities

• Leads and develops teams, ensuring customer service standards.
• Drives financial performance by managing budgets and sales goals.
• Coordinates job-related activities and supports company policies.

Skills

Customer Service

Team Leadership

Operational Management

Data-Driven Decisions

Education

2 years of college

Bachelor of Science in Business Management

Certificate in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans to meet customer and business needs, and measuring progress. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and supports the mission, values, ethics, and integrity standards through the implementation of related action plans and the Open Door Policy.

Builds high-performing teams by embracing diversity, creating an inclusive environment, and fostering a culture of belonging. Works collaboratively, communicates effectively, and attracts, retains, and develops talent.

Acts with integrity by maintaining high standards of ethics, accountability, and transparency. Supports Walmart's goal of becoming a regenerative company by making positive impacts on associates, customers, and the community.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short-term and long-term goals. Encourages continuous improvement, technological adoption, and resilience.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and additional perks. For more details on benefits and eligibility, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation through bonuses and potential regional pay zones based on location.

Minimum Qualifications

2 years of college OR 1 year of retail experience combined with 1 year of supervisory experience OR 2 years of general work experience with 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

8101 Old Carriage Ct, Shakopee, MN 55379-3155, United States of America