(USA) Coach/Ops Mgr Trainee

Walmart; Prattville (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking a skilled leader to manage store operations, drive customer service excellence, and develop associates. This role involves financial oversight, team leadership, and implementing business solutions to enhance customer experience. Ideal candidates will have a background in business management or retail supervision and a commitment to ethical practices and continuous improvement.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Education benefits

Qualifications

• Minimum qualifications include 2 years of college or 1 year of retail and supervisory experience.
• Preferred qualifications include managing five or more direct reports.

Responsibilities

• Leads and develops teams by teaching, training, and providing feedback.
• Drives financial performance and sales by managing budgets and evaluating P&L statements.
• Ensures compliance with company policies and standards of ethics.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Adaptability

Education

Bachelor of Science in Business Management

2 years of college

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and ensures diversity and inclusion awareness. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on applying these principles in business practices.

Core Values and Leadership Principles

• Respect the Individual: Builds high-performing teams, embraces diversity, fosters a culture of belonging, and creates opportunities for all associates to thrive.
• Act with Integrity: Maintains high standards of ethics, models Walmart values, and supports a culture of accountability and transparency.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights and balancing priorities.
• Strive for Excellence: Demonstrates curiosity, encourages learning, takes calculated risks, and supports continuous improvement and adaptation to change.

Benefits and Additional Information

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off options. Live Better U provides education benefits, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees. Additional compensation may include regional pay zones and bonuses.

Minimum qualifications include 2 years of college, or 1 year of retail and supervisory experience, or 2 years of general work experience with supervisory experience. For firearms-related positions, successful completion of background checks and training is required. All associates must complete required training and assessments.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, or equivalent supervisory experience managing five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1903 Cobbs Ford Rd, Prattville, AL 36066-7230, United States of America