(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive store performance and enhance customer satisfaction. In this pivotal role, you will lead and develop high-performing teams, ensuring exceptional service and operational excellence. The ideal candidate will possess strong financial acumen and the ability to foster a culture of inclusivity and belonging. With competitive pay and comprehensive benefits, this opportunity allows you to make a significant impact while advancing your career in a supportive environment. Join a company committed to positive change and continuous improvement, and be part of a team that values your contributions.

Benefits

Health Benefits

401(k)

Stock Purchase

Company-Paid Life Insurance

Paid Time Off

Live Better U Education Benefits

Qualifications

• 2 years of college or relevant retail/supervisory experience required.
• Must complete all required trainings and assessments.

Responsibilities

• Leads and develops teams, ensuring exceptional customer service.
• Drives financial performance by managing budgets and evaluating profit.
• Builds high-performing teams and promotes a culture of belonging.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication

Diversity and Inclusion Awareness

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, sets and communicates goals, builds accountability, and measures progress. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, utilizing and supporting the Open Door Policy, and provides guidance on applying these in executing business processes and practices.

Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, and creates a workplace where associates feel supported and connected through a culture of belonging. Works collaboratively, builds strong relationships, and communicates with impact, energy, and positivity to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting and fostering a culture of accountability. Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the environment, including creating a sense of belonging, eliminating waste, and participating in local giving.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement, embracing new technologies, and supporting others through change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, company-paid life insurance, paid time off, and other benefits. For more information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering various educational programs, with eligibility requirements based on employment status and other factors. Benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and possibly regional pay depending on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1150 S Main St, Cheboygan, MI 49721-2223, United States of America