(USA) Coach/Ops Mgr Trainee

Walmart; Pittsburg (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Coach to lead and develop retail teams in Pittsburg, KS. You will be responsible for driving sales and performance through effective training, customer service excellence, and team management. Candidates should have leadership experience and a strong commitment to company values. Join us to make a positive impact in a dynamic retail environment.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Paid time off

Qualifications

• 2 years of college or equivalent work experience.
• Supervisory experience managing associates.
• Experience in retail preferred.

Responsibilities

• Leads and develops teams by providing training and feedback.
• Drives financial performance and ensures effective operations.
• Models exceptional customer service standards.

Skills

Leadership

Customer Service

Communication

Team Development

Education

Bachelor of Science in Business Management

2 years of college or equivalent experience

Job description

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Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve company growth.

Coordinates and oversees job-related activities and builds relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities and promotes continuous learning.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity by implementing related action plans, utilizing, and supporting the Open Door Policy. Provides guidance on applying these in executing business processes and practices.

Respects individuals by building high-performing teams, embracing differences, creating a workplace of belonging, and creating opportunities for all associates to thrive and perform. Works collaboratively, builds strong relationships, and communicates positively to motivate and influence others.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the community.

Serves customers and members by delivering results with a customer-first approach, considering shopping behaviors, and applying business models. Makes decisions based on data insights, balancing priorities and considering all stakeholders.

Strives for excellence by fostering curiosity, learning from mistakes, and encouraging the use of new technologies and skills. Supports others through change and continuous improvement.

At Walmart, we offer competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. Benefits vary based on employment status and location.

The hourly wage range for this position is $31.25-$38.46 plus differential where applicable. Additional compensation may include performance bonuses and regional pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm sales, successful completion of background checks and training may be required. Associates must attend and complete all required trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or related fields, supervisory experience managing 5+ direct reports, and other leadership credentials.

Location

2710 N Broadway St, Pittsburg, KS 66762-2625, United States

Seniority level

Internship

Employment type

Full-time

Job function

Other

Industries

Retail

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