(USA) Coach/Ops Mgr Trainee

Walmart; Manteca (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a team leader for their Manteca location, responsible for developing staff and improving customer service standards. This role involves financial oversight and implementing operational initiatives to drive sales performance. Ideal candidates should have supervisory experience, strong analytical skills, and a dedication to customer satisfaction.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k)

Stock purchase

Paid time off

Qualifications

• Minimum 2 years of college or equivalent experience.
• Supervisory experience preferred.
• Experience with performance management and team building is a plus.

Responsibilities

• Lead and develop teams by training and mentoring.
• Manage store operations and financial performance.
• Enhance customer service quality and community engagement.

Skills

Customer Service

Team Leadership

Financial Analysis

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management and Leadership

Certificate in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community engagement and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Promotes a belonging mindset in the workplace and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these in business practices.

Builds high-performing teams by embracing diversity, creating a workplace of belonging, and fostering an inclusive environment where associates feel supported and connected. Works collaboratively, builds trust, and communicates with impact. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart's goal of becoming a regenerative company by making a positive impact through initiatives like waste elimination and local giving.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages continuous improvement, adopts new technologies and skills, and supports change management.

Walmart offers competitive pay, performance bonuses, and a comprehensive benefits package, including health coverage, 401(k), stock purchase, paid time off, and additional perks. The hourly wage range for this position is $33.18-$36.06, with additional compensation based on performance and location.

Minimum qualifications include 2 years of college, or 1 year of retail and 1 year of supervisory experience, or 2 years of general work experience with supervisory experience. For stores selling firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership or a Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary location: 1205 S Main St, Manteca, CA 95337-5748, United States of America.