(USA) Coach/Ops Mgr Trainee

Walmart; McAlester (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Walmart as a Coach/Ops Mgr Trainee, where you will lead teams, enhance customer service, and drive the financial performance of store operations. The role demands strong leadership skills, operational management, and a commitment to fostering a high-quality customer experience, supporting team development while achieving business goals.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

401(k) plan

Paid time off

Education benefits

Qualifications

• Minimum 2 years of college or 1 year retail and supervisory experience.
• Preferred Bachelor's in Business Management.
• Experience in performance management and hiring.

Responsibilities

• Lead and develop teams while ensuring customer service standards.
• Drive financial performance by managing budgets and evaluating P&L.
• Develop action plans for inventory flow and process improvements.

Skills

Team Leadership

Customer Service

Process Improvement

Budget Management

Communication

Education

2 years of college

Bachelor of Science in Business Management and Leadership

Job description

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Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Managing and supporting customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high-quality customer experience. Driving the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Developing and implementing action plans to mitigate shrink and achieve sales and profit goals. Providing supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Setting clear expectations, providing recognition, and promoting a belonging mindset in the workplace. Coordinating and overseeing job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability. Ensuring compliance with company policies, supporting company mission, values, and standards of ethics and integrity. Building high-performing teams, embracing diversity, creating a supportive workplace, attracting and retaining talent, and acting with integrity. Delivering results while prioritizing customer needs, making data-driven decisions, and encouraging continuous improvement and learning. Offering competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase, paid time off, and education benefits. The hourly wage range for this position is $31.25-$38.46 plus differential where applicable, with additional compensation through performance bonuses and possibly regional pay zones.

Minimum Qualifications: 2 years of college, or 1 year retail experience plus 1 year supervisory experience, or 2 years general work experience plus 1 year supervisory experience. For firearm-selling facilities, successful completion of background checks and training may be required. Attendance at and successful completion of required trainings is mandatory.

Preferred Qualifications: Bachelor of Science in Business Management and Leadership or related certifications, experience supervising multiple direct reports, including performance management, mentoring, hiring, and firing.

Primary Location: 432 S George Nigh Expy, McAlester, OK 74501-6025, United States of America

Seniority level

• Internship

Employment type

• Full-time

Job function

• Other

Industries

• Retail