(USA) Coach/Ops Mgr Trainee - Overnights

Walmart; Sayre (Bradford County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a retail manager in Sayre, PA, to lead teams, ensure customer service excellence, and drive financial performance. This role involves training associates, managing store operations, and promoting a culture of integrity. Candidates must possess relevant experience and a commitment to continuous learning.

Benefits

Performance bonuses

Comprehensive health benefits

401(k)

Stock options

Paid time off

Additional employee benefits

Qualifications

• Experience in retail and supervisory roles.
• Successful completion of specific training courses.
• Knowledge of P&L statements and budget management.

Responsibilities

• Lead and develop store teams, ensuring exceptional customer service.
• Monitor financial performance, inventory flow, and compliance with policies.
• Foster a supportive and inclusive work environment.

Skills

Customer Service

Team Leadership

Financial Performance Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to address deficiencies and improve processes, ensuring a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing plans to mitigate shrink and meet sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and recognizing performance, fostering a workplace of belonging, and recruiting qualified staff. Coordinates and oversees job-related activities by building relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning. Ensures compliance with policies, supports Walmart’s mission and values, and promotes a culture of integrity and ethics. Builds high-performing teams by embracing diversity, creating a supportive environment, and fostering a sense of belonging. Acts with integrity, maintaining high standards of ethics and transparency, and supports Walmart’s sustainability and community initiatives. Focuses on delivering results by considering customer needs, using data insights, and balancing priorities. Strives for excellence through curiosity, learning, and embracing change. Offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock options, paid time off, and additional employee benefits. The position includes an hourly wage range of $31.25-$38.46 plus differential, with additional compensation based on performance and location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1887 Elmira St, Sayre, PA 18840-9249, United States of America