(USA) Coach/Ops MGR Trainee

Walmart; Pennsylvania; On-site; USD 50,000 - 65,000; Full time

Job summary

Walmart is seeking an experienced Store Manager to lead and develop store teams in Pennsylvania. This role involves overseeing daily operations, driving financial performance, ensuring high-quality customer service, and fostering a positive workplace culture. Ideal candidates will have a strong background in retail management and proven leadership skills. Join Walmart to make an impact in your community and support company growth.

Benefits

Competitive pay

Performance bonuses

Benefits including health and paid time off

Education benefits through Live Better U

Qualifications

• 2 years’ college or general work experience + supervisory experience.
• Knowledge of retail operations and customer service standards.
• Completion of all required trainings and assessments.

Responsibilities

• Lead and develop teams to enhance operational efficiency.
• Drive financial performance through sales and expense management.
• Build a culture of belonging and ensure compliance with policies.

Skills

Leadership

Customer Service

Communication

Problem Solving

Analytical Skills

Education

Bachelor of Science in Business Management

Certificate in People Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, and setting clear expectations. Recognizes associates, promotes a belonging mindset, and recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and building accountability. Identifies and communicates goals, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and supports company values and ethics through action plans and the Open Door Policy. Builds high-performing teams, embraces diversity, and creates a culture of belonging where associates feel supported and connected. Acts with integrity, maintaining high standards of ethics and compliance, and models Walmart’s values. Supports and fosters a culture of positive impact, waste elimination, and community involvement.

Delivers results by prioritizing customer needs, using data insights for decision-making, and balancing short- and long-term goals. Displays curiosity, resilience, and a desire to learn, encouraging innovation and change. Walmart offers competitive pay, performance bonuses, benefits including health, financial, and paid time off, and additional programs like Live Better U for education benefits.

Minimum Qualifications...

2 years’ college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience and 1 year’s supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

500 Terry Rich Blvd, Saint Clair, PA 17970-1090, United States of America