(USA) Coach/Ops Mgr Trainee (Complex)

Walmart; West Mifflin (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart seeks a team leader to manage and develop associates, enhance customer service, and drive retail operations at their West Mifflin location. The ideal candidate should have experience in retail management, a strong understanding of performance metrics, and the ability to lead teams effectively. Walmart offers competitive salaries, bonuses, and extensive benefits, including career development programs.

Benefits

Performance bonuses

Health coverage

401(k) plan

Paid time off

Tuition reimbursement through Live Better U

Qualifications

• 2 years of college or relevant work experience.
• Supervisory experience of at least 1 year is required.
• Completing all required training and assessments is necessary.

Responsibilities

• Leads and develops teams effectively with clear expectations.
• Manages budgets, controls expenses, and drives sales.
• Coordinates activities with key stakeholders to meet business needs.

Skills

Customer Service

Team Leadership

Adaptability

Data-driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, sets goals, builds accountability, and measures progress. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies, supports the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides team members in applying these principles in business practices.

Builds high-performing teams by embracing diversity and creating a workplace where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and making a positive impact through initiatives like sustainability and community involvement.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates curiosity, resilience, and a desire to learn, supporting others through change and continuous improvement. Supports the use of new technologies and skills to enhance performance.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. Associates also have access to the Live Better U education program, which covers tuition, books, and fees for various degree and certificate programs.

Minimum Qualifications: 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications include a Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, a Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2351 Century Dr, West Mifflin, PA 15122-2430, United States of America