(USA) Coach/Ops Mgr Trainee

Walmart; Oregon (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive store operations and enhance customer service. This role involves leading teams, managing financial performance, and implementing business solutions for a seamless customer experience. With a focus on training and development, you will ensure associates are equipped to meet company standards and customer needs. Join a company that values your growth with comprehensive benefits, including education programs and competitive pay, all while making a positive impact in the community.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k)

Company-paid Life Insurance

Paid Time Off (PTO)

Parental Leave

Company Discounts

Qualifications

• 2 years of college or relevant experience required.
• Experience in retail and supervisory roles preferred.

Responsibilities

• Lead and develop teams through training and effective communication.
• Drive financial performance and manage store operations.

Skills

Customer Service

Team Leadership

Financial Performance Analysis

Training and Development

Process Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay, performance-based bonus awards, and other benefits for a happier mind, body, and wallet. Benefits include medical, vision, dental coverage, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, company discounts, Military Leave Pay, and more. Details about PTO can be found at https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program covering high school to bachelor's degrees, with tuition, books, and fees fully paid by Walmart. Eligibility and details are available at One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, and may include bonuses and other compensation based on location and performance.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

21320 Sw Langer Farms Pkwy, Sherwood, OR 97140-0000, United States of America