(USA) Coach/Ops Mgr Trainee

Walmart; Sun Prairie (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated leader to enhance store operations and drive financial performance. This role involves developing high-performing teams, ensuring exceptional customer service, and implementing effective business solutions. You will collaborate with various stakeholders to achieve sales goals while fostering an inclusive workplace. With competitive pay and a range of benefits, including educational opportunities, this position is perfect for those looking to make a significant impact in a dynamic retail environment.

Benefits

Performance Bonuses

Health Benefits

401(k)

Stock Purchase Options

Paid Time Off

Education Benefits

Qualifications

• Minimum 2 years of college or equivalent retail experience.
• Experience in supervising teams and performance management.

Responsibilities

• Lead and develop teams, ensuring high-quality customer service.
• Drive financial performance by managing budgets and P&L statements.

Skills

Team Leadership

Customer Service

Financial Performance Management

Diversity and Inclusion Awareness

Operational Processes

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Identifies and communicates goals, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding on application in business practices.

Respect the Individual: Builds high-performing teams, embraces differences, creates a supportive workplace, and fosters a culture of belonging where all associates can thrive and perform.

Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability, positive impact, and community involvement.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights, and balancing short and long-term priorities.

Strive for Excellence: Demonstrates curiosity, resilience, and encourages learning from mistakes. Supports technological and skill development and guides others through change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, paid time off, and other benefits. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering various educational programs with full tuition, books, and fees paid. Eligibility depends on job classification and employment length. Benefits are subject to change.

The hourly wage for this position ranges from $31.25 to $38.46 plus differential, with additional performance bonuses and potential regional pay based on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-related positions, successful completion of a background check and firearm-specific training is required. All associates must attend and complete required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate in People and Business Leadership, and experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1905 Mccoy Rd, Sun Prairie, WI 53590-2529, United States of America