(USA) Coach/Ops Mgr Trainee

Walmart; Livonia (MI); On-site; Full time

Job summary

Walmart is seeking a Store Manager in Livonia, MI, responsible for leading teams and driving financial performance while ensuring excellent customer service. The role involves supervising associates, implementing company policies, and fostering a high-quality work environment. Ideal candidates should possess supervisory experience along with a degree in Business Management or related field.

Benefits

Health coverage

401(k)

Stock purchase

Paid time off

Education benefits

Qualifications

• Minimum qualifications: 2 years of college or supervisory experience.
• Preferred qualifications: Bachelor's degree in Business Management or related experience.

Responsibilities

• Leads and develops teams, models customer service standards.
• Drives financial performance through evaluation of P&L statements.
• Ensures compliance with company policies and operational excellence.

Skills

Customer Service

Team Leadership

Financial Performance Management

Change Management

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing relationships with stakeholders, supporting plans and initiatives, and building accountability. Identifies and communicates goals, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides teams in applying these principles in business processes.

Respect the Individual: Builds high-performing teams, embraces diversity, creates a workplace of belonging, and provides opportunities for all associates to thrive and perform.

Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a positive culture. Acts selflessly, humbly, honestly, fairly, and transparently.

Serve Our Customers and Members: Delivers results with a customer-first approach, makes data-driven decisions, and balances priorities considering customers, associates, shareholders, suppliers, and communities.

Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn. Supports continuous improvement, adopts new technologies, and encourages change.

At Walmart, we offer competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. For details, visit https://one.walmart.com/notices. Live Better U provides education benefits, covering tuition, books, and fees for various programs. Eligibility varies by position and employment duration. For more information, see One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and potential regional pay adjustments. Minimum qualifications include 2 years of college or equivalent experience, supervisory experience, or general work experience with supervisory roles. For facilities selling firearms, successful completion of background checks and training is required. Associates must attend and complete all required training and assessments.

The preferred qualifications include a Bachelor of Science in Business Management and Leadership or related experience supervising multiple direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

29555 Plymouth Rd, Livonia, MI 48150-2125, United States of America