(USA) Coach/Ops Mgr Trainee(Open)

Walmart; Missouri; On-site; Full time

Job summary

A leading company in retail seeks a supervisor to lead teams and enhance customer service. The successful candidate will oversee store operations, manage budgets, and drive team performance while ensuring compliance with company policies. The role offers competitive pay and comprehensive benefits, supporting continuous learning and development.

Benefits

Performance bonuses

Comprehensive health benefits

Paid time off

Educational programs covering tuition

Qualifications

• Two years of college or equivalent retail and supervisory experience required.
• Experience supervising five or more direct reports preferred.
• Completing required training and assessments is mandatory.

Responsibilities

• Leads and develops teams, ensuring high-quality customer experience.
• Manages financial performance and sales by analyzing P&L statements.
• Drives initiatives to support compliance with company policies and ethics.

Skills

Customer Service

Team Leadership

Communication

Data-Driven Decision Making

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a workplace of belonging. Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans and initiatives, and measuring progress.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting policies like the Open Door Policy. Builds high-performing teams by embracing diversity, creating a supportive workplace, and fostering a culture of belonging. Acts with integrity by maintaining high standards of ethics, transparency, and accountability. Focuses on serving customers and members by delivering results, making data-driven decisions, and considering the needs of all stakeholders. Strives for excellence through continuous learning, adopting new technologies, and supporting change.

Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Provides additional benefits such as educational programs through Live Better U, which covers tuition, books, and fees. The hourly wage range for this position is $31.25-$38.46, with additional compensation based on performance and location.

Minimum Qualifications

Two years of college; OR one year’s retail experience and one year’s supervisory experience; OR two years’ general work experience and one year’s supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, experience supervising five or more direct reports including performance management, mentoring, hiring, and firing, and ASE Certification.

Primary Location

333 S Westwood Blvd, Poplar Bluff, MO 63901-5519, United States of America