(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; Full time

Job summary

Walmart is seeking a supervisory role in their Michigan store, focused on leading teams and enhancing customer service. The role involves driving financial performance, managing PL statements, and developing talent, supported by competitive pay and comprehensive benefits.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health, financial, and PTO

Educational benefits through Live Better U

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Lead and develop teams for effective customer service.
• Drive financial performance by managing PL statements and budgeting.
• Recruit and develop talent to meet staffing needs.

Skills

Customer Service

Team Leadership

Financial Performance Management

Adaptability

Communication

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and procedures, supporting the company's mission, values, standards of ethics and integrity, and applying the Open Door Policy.

Builds high-performing teams by embracing diversity, creating a culture of belonging, and supporting associates' growth. Works collaboratively, builds trusting relationships, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and making a positive impact in the community. Makes decisions based on data insights, balancing priorities and considering the interests of customers, associates, shareholders, and the community. Displays curiosity, resilience, and a desire to learn, encouraging innovation and supporting change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off benefits. For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides educational benefits, including tuition coverage for various programs. The hourly wage range for this position is $31.25-$38.46, with additional compensation such as performance bonuses and potential regional pay zones.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific CBC and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

23800 Allen Rd, Woodhaven, MI 48183-3374, United States of America