(USA) Coach/Ops Mgr Trainee

Walmart; Keene (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Coach/Ops Mgr Trainee, where you'll lead teams, optimize financial performance, and enhance customer service standards. This role requires strong supervisory and team development skills, ensuring compliance with company values while driving sales goals.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Educational programs through Live Better U

Paid time off

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Experience supervising multiple direct reports.
• Certifications in People and Business Leadership preferred.

Responsibilities

• Leads and develops teams by teaching, training, and active listening.
• Manages profitability through financial performance analysis.
• Develops action plans to meet staffing needs and support company growth.

Skills

Supervisory skills

Customer service

Financial analysis

Team development

Education

2 years of college

Bachelor’s degree in Business Management and Leadership

Job description

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This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $38.00/hr

Position Summary: Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and fostering a belonging mindset. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans and initiatives, and building accountability. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies, supports the mission, values, ethics, and integrity standards, and implements related action plans. Builds high-performing teams, embraces diversity, and creates a workplace of belonging. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart’s culture and environmental initiatives.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages innovation, resilience, and continuous improvement.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Additional benefits include educational programs through Live Better U, disability coverage, and more.

The hourly wage range is $31.25-$38.46 plus differential where applicable. Additional compensation includes performance bonuses and possibly regional pay zones based on location.

Minimum Qualifications: 2 years of college; or 1 year of retail and 1 year of supervisory experience; or 2 years of general work experience with 1 year of supervisory experience. Certain positions may require background checks and specific certifications.

Preferred Qualifications: Bachelor’s degree in Business Management and Leadership, or certifications in People and Business Leadership, and experience supervising multiple direct reports in performance management, mentoring, hiring, and firing.

Location: 350 Winchester St, Keene, NH 03431-3936, USA.