(USA) Coach/Ops Mgr Trainee

Walmart; Rindge (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Lead Associate to enhance team performance and customer satisfaction. This position involves managing store operations, financial performance, and developing associates. Candidates should possess supervisory experience and a commitment to Walmart's community-oriented values.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health

Paid time off

Qualifications

• Supervisory experience of 1 year or 2 years of college required.
• Experience managing teams of five or more preferred.

Responsibilities

• Lead and develop store teams through training and feedback.
• Drive sales performance and manage budgeting and expenses.
• Ensure exceptional customer service standards are met.

Skills

Customer Service

Team Leadership

Financial Management

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a culture of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and measuring progress. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these in business practices.

Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Works collaboratively, communicates effectively, and attracts and retains top talent. Acts with integrity, maintains high ethical standards, and supports Walmart's goal of positive community impact through initiatives like local giving and environmental responsibility.

Delivers results by focusing on customer needs, using data insights for decision-making, and balancing short- and long-term priorities. Encourages continuous improvement, adopts new technologies, and supports others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. Benefits and eligibility details are available on One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes performance bonuses and, depending on location, regional pay zones.

Minimum Qualifications

2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

750 US Hwy 202, Rindge, NH 03461-0000, United States of America