(USA) Coach/Ops Mgr Trainee

Walmart; Janesville (WI); On-site; Full time

Job summary

Walmart is seeking a Supervisor to lead and develop teams effectively in Janesville, WI. The role involves enhancing customer service standards, managing store operations and financial performance, as well as recruiting and mentoring associates. Ideal candidates will have significant retail and supervisory experience along with a strong educational background.

Benefits

Performance bonuses

Comprehensive health coverage

401(k) plans

Employee discounts

Paid Time Off (PTO)

Qualifications

• 2 years of college or 1 year retail plus 1 year supervisory experience required.
• Experience supervising five or more direct reports preferred.
• Successful completion of required training and assessments.

Responsibilities

• Leads and develops teams by teaching and training associates.
• Manages customer service initiatives, ensuring customer needs are met.
• Drives financial performance by reviewing and evaluating P&L statements.

Skills

Customer Service

Leadership

Team Development

Process Improvement

Communication

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

2 years of college or equivalent experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, and measuring progress.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Builds high-performing teams by embracing diversity, creating a workplace of belonging, and providing opportunities for all associates to thrive. Works collaboratively, builds strong relationships, and communicates effectively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart's goal of becoming a regenerative company by making a positive impact through various initiatives.

Delivers results by prioritizing customer needs, making data-driven decisions, and considering the impact on all stakeholders. Encourages continuous improvement, adopts new technologies, and supports change management.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase plans, paid time off, and additional benefits such as disability insurance, company discounts, military leave pay, and more.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is an education benefit program covering tuition, books, and fees, with eligibility requirements based on employment status and other factors. Benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation through bonuses and potential regional pay based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearm-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3800 Deerfield Dr, Janesville, WI 53546-4448, United States of America