(USA) Coach/Ops Mgr Trainee

Walmart; Marshalltown (IA); On-site; Full time

Job summary

Walmart is looking for a Store Manager who will lead store operations and team development while ensuring exceptional customer service. The position involves managing financial performance, mentoring associates, and implementing company initiatives. Competitive pay and benefits are offered, including an education program for associates pursuing further studies.

Benefits

Competitive pay

Performance bonuses

401(k) with company match

Health coverage

Paid time off

Educational assistance through Live Better U

Qualifications

• At least 2 years of college or relevant work experience with supervisory responsibilities.
• Certification in Business Leadership preferred.
• Experience managing direct reports and understanding of retail operations.

Responsibilities

• Lead and develop store teams, ensuring effective customer service standards.
• Drive financial performance, manage budgets, and control expenses.
• Coordinate job-related activities and support continuous learning initiatives.

Skills

Leadership

Customer Service

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively, fostering a workplace culture of belonging. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and promoting continuous learning. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Acts with integrity by maintaining high standards of ethics, supporting Walmart’s values, and making a positive impact through initiatives like local giving and sustainability efforts. Delivers results by prioritizing customer satisfaction, using data insights, and balancing short- and long-term goals. Encourages continuous improvement, adopts new technologies, and supports others through change.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. Benefits vary by job classification and employment length. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is Walmart’s education benefit program covering tuition, books, and fees for associates pursuing various educational programs. Eligibility and benefits details are available on One.Walmart.

The hourly wage for this position ranges from $31.25 to $38.46, plus differential where applicable, with additional performance bonuses. Compensation may also include regional pay zones based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.