(USA) Coach/Ops Mgr Trainee

Walmart; Litchfield (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Walmart seeks a supervisory leader in Litchfield to enhance team development and customer service. This role involves driving sales performance and improving operational processes while fostering a positive workplace. Candidates with a background in retail and strong leadership skills are encouraged to apply.

Qualifications

• 2 years of college or equivalent experience in retail and/or supervisory roles.
• Successful completion of job-required trainings.
• Experience supervising 5 or more direct reports.

Responsibilities

• Lead and develop store teams, ensuring exceptional customer service.
• Drive financial performance by managing P&L statements and controlling expenses.
• Recruit, hire, and train associates to support company growth.

Skills

Team Leadership

Customer Service

Financial Management

Communication

Education

Bachelor of Science in Business Management

Retail Experience

Supervisory Experience

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Identifies goals, measures progress, addresses improvement opportunities, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Associates must attend and successfully complete all job-required trainings and assessments, such as Academy trainings and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and general work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1205 W Ferdon St, Litchfield, IL 62056-4454, United States of America