(USA) Coach/Ops Mgr Trainee

Walmart Canada; Harrisburg (Dauphin County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Coach/Ops Manager Trainee to lead and develop teams in a fast-paced retail environment. This role involves enhancing customer service standards, driving financial performance, and implementing business solutions while fostering a culture of continuous improvement. You'll have the opportunity to shape the future of retail, making a significant impact on the customer experience. Join a company committed to innovation and excellence, where your leadership skills can flourish and help create a better shopping experience for millions.

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Strong leadership and customer service skills required.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance and manage store operations effectively.

Skills

Customer Service

Team Leadership

Communication

Financial Performance Management

Problem Solving

Education

2 years of college

Retail experience

Supervisory experience

Job description

(USA) Coach/Ops Mgr Trainee page is loaded

(USA) Coach/Ops Mgr Trainee

Apply locations Harrisburg, PA time type Full time posted on Posted 3 Days Ago job requisition id R-2145714

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback. Communicating and collaborating with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction. Introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit Loss) statements managing and assisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring and ensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusion awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1. 2 years’ of college; OR
2. 1 year’s retail experience and 1 year’s supervisory experience; OR
3. 2 years’ general work experience and 1 year’s supervisory experience.

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

About Us

About Walmart:

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.